Privacy Policy

Last updated: 16/11/2025

πlateaux (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit plateaux.gr, contact us, or purchase our products.

We comply fully with the General Data Protection Regulation (GDPR – EU 2016/679) and all applicable Greek data-protection laws.

1. Who We Are

πlateaux – The Grazing Atelier
Email: hello@plateaux.gr

We are the Data Controller responsible for personal data processed through this website.

2. What Personal Data We Collect

We may collect the following information:

a. Data You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Delivery/billing address
  • Order details
  • Any personal data or questions included in your messages (contact forms, emails, social media, phone)

b. Automatically Collected Data

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via analytics cookies)

c. Cookies & Tracking Technologies

We use essential cookies for functionality and optional analytics cookies.
You can control or disable cookies through your browser settings. Learn more here.

3. Why We Collect Your Data

  • To process and deliver your orders
  • To respond to your inquiries
  • To improve our website and services
  • Marketing communication (only if you opt-in)
  • Website security and fraud prevention

4. How We Use Your Data

We use your information strictly for the purposes described above and never sell or share your personal data for commercial gain.

5. Who We Share Data With

We may share data only with trusted service providers necessary for our operations:

  • Website hosting provider
  • Payment gateway provider
  • Email / newsletter services (only if you opt-in)
  • Delivery and courier partners
  • Analytics tools (e.g., Google Analytics IP-anonymised)

All partners comply with GDPR and process data only on our behalf.

6. Data Retention

We keep your personal data only as long as necessary for each purpose:

  • Order and invoice data: up to 10 years (legal obligation)
  • Contact form messages: up to 12 months
  • Marketing data: until you withdraw your consent
  • Cookies: based on cookie type (session or persistent)

7. Your GDPR Rights

You have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Hellenic Data Protection Authority (DPA)

To exercise your rights, contact us at: hello@plateaux.gr

8. Data Security & Transfers

We implement security measures including encryption, secure hosting, access controls, and regular system monitoring to protect your data against unauthorized access, alteration, or loss.

We do not transfer or share your data outside the EU.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled:
Email: hello@plateaux.gr